As part of our growth, Do IT Now is recruiting a Junior Support Engineer to strengthen our technical team. You will be responsible for providing technical support, resolving incidents, contributing to continuous process improvement, and ensuring customer satisfaction.
You will join a committed and passionate team, made up of HPC experts recognized for their know-how. You will work in a flexible environment adapted to a remote organization. This position is open to candidates based anywhere in France. On-call duty periods, planned in advance, will be required to ensure continuity of technical support.
Responsabilities
Provide technical support for a cloud infrastructure under supervision
Collaborate with internal teams to resolve reported incidents
Contribute to the evolution of the customer platform
Establish processes to solve customer issues
Work closely with teams to improve system performance
Manage cloud computing resources, ensuring scalability and reliability
Contribute to writing technical documentation
Participate in IT projects under the supervision of the senior team
Take part in technology watch activities to anticipate industry developments and recommend innovative solutions
Essential skills
Strong command of Enterprise Linux
Scripting skills in Bash and Python
Knowledge of infrastructure, networking, AWS cloud computing, and application support
Knowledge of ServiceNow
Experience with schedulers such as Slurm
SysOps knowledge
Experience with DevOps and automation tools
Technical troubleshooting skills and ability to handle incidents
Familiarity with monitoring and performance management tools (Prometheus, Grafana, etc.)
Profile
Bachelor’s degree (3-year degree) in Computer Science
A first experience in technical support, system administration, or infrastructure management is highly appreciated
Experience with incident and ticket management tools, especially ServiceNow
Proficiency with Linux systems and parallel computing architectures
Solid scripting skills (Bash, Python)
Ability to work in demanding technical environments, with a strong focus on results and performance
Ability to learn new technologies quickly and adapt to varied technical environments
Fluent French
Fluent English required
Personal qualities
Team spirit
Initiative and willingness to learn
Proactive mindset and good communication skills
Strong customer service orientation and ability to handle multiple priorities at once
Technology-driven company culture
Large-scale projects with leading industrial partners
Fast-growing company with career development opportunities
Continuous training and skills development (technical and managerial)
Dynamic, multicultural environment
Regular team-building
100% remote
Health insurance covered 100%
Profit-sharing bonus
Wellpass sports program
Meal vouchers/meal card (€10/day)
RTT (additional days off)
Do IT Now’s recruitment process is structured in 3 steps: an interview with the HR Manager to discuss your background and goals, a second interview with the Technical Director to assess your skills and fit for the role, and a final interview with the CEO to discuss your vision and potential within Do IT Now.
We review every application carefully. If you do not hear back from us within 6 weeks of submitting your application, please consider that your application has not been successful.
Do IT Now is a company specialized in High Performance Computing (HPC) and Artificial Intelligence. We support organizations of all sizes, from SMEs to large multinationals, by providing tailored solutions: strategic consulting, infrastructure deployment, performance optimization, and advanced technical support.
You are interested in the position? Send us your updated CV and a short motivation letter.
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