Do IT Now is looking for a Service Manager to be included in an already operational technical group that manages HPC Worldwide support in the Automotive field.
The required role must ensure that services are delivered effectively, efficiently, and satisfactorily, thus contributing to the overall success of the organization.We are seeking a Service Manager to join an existing technical team. This team is responsible for managing Worldwide HPC (High-Performance Computing) support within the Automotive sector.
The core objective for this role is to ensure the efficient, effective, and satisfactory delivery of services, thereby contributing significantly to the overall success of the organization. As a Service Manager, you will be an integral part of the operational technical group that manages worldwide HPC support in the Automotive field.
Activity
The main activities required of the Service Manager are the following:
Service Management: Oversee the implementation and maintenance of the services offered, ensuring they are aligned with the service order.
Customer Interface: main point of contact for the customer for managing requests (tickets) and reports in order to ensure a high level of satisfaction.
Performance Monitoring: Analysis of service performance metrics and sharing with stakeholders identified by the client.
Drafting of Documentation:Maintenance of project documentation.
Essential skills
Over 5 years of experience in similar roles.
Excellent knowledge of Italian and English (at least B2), knowledge of French (at least B1).
Experience in Linux environments.
Experience in managing service desk tools.
Help the company update and improve KPI reporting.
Build and maintain good relationships with customers.
Punctual and constructive participation in internal and client meetings.
Collaborate with internal stakeholders in developing relationships with existing and potential customers.
Excellent oral and written communication skills.
Preferential requirements
Experience with Help Desk platforms (JIRA, ServiceNow).
ITIL certification or equivalent.
Experience working with the Agile Delivery model.
Be commercially aware and have a good understanding of the HPC industry.
Proactive attitude and results-oriented mindset.
Ability to innovate.
Problem-solving skills.
Excellent interpersonal and teamwork skills.
Strong operational and organizational skills in technologically advanced work environments.
Do IT Now is a joint venture of three European experts in HPC services and solutions market as they are Do IT Systems, from Italy, HPCNow!, from Spain, and UCit, from France. The objective is to help customers get the most out of HPC by providing efficient and straightforward supercomputer usage, based on the deep understanding of the most advances HPC technologies, a high-quality customer service and an outstanding and reputed user support.
100% remote work opportunity
Continuous learning and development programs
At the forefront of SRE practices
Startup and multicultural environment
Regular team building activities
Join us on our mission to build and maintain highly reliable, scalable, and efficient systems that power our business. If you’re passionate about automation, problem solving, and building robust infrastructure, we want to hear from you!
What do we offer?
Professional training
Birthday off & gift: on the occasion of your birthday, we give you a full day off from work to dedicate to celebrating.
After successfully completing the probation period, supplementary health insurance.
Possibility to work remotely.
We offer competitive compensation based on experience and skills.
The selection process includes an initial in-depth interview with the HR representative to familiarize yourself with the candidate and to provide motivation, followed by a subsequent evaluation and presentation of the technical/project topics. Meetings are primarily conducted online.
Contacts
Send us your CV at giusy.cangemi@doitnowgroup.com or fill the form below.
This announcement is addressed to both genders, pursuant to laws 903/77 and 125/91, and to people of all ages and all nationalities, pursuant to legislative decrees 215/03 and 216/03.
You are interested in the position? Send us your updated CV and a short motivation letter.
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