{"id":417,"date":"2024-05-07T14:07:28","date_gmt":"2024-05-07T12:07:28","guid":{"rendered":"http:\/\/www.doitnowgroup.com\/?p=417"},"modified":"2026-03-25T18:08:53","modified_gmt":"2026-03-25T17:08:53","slug":"hpc-support-and-maintenance","status":"publish","type":"post","link":"https:\/\/www.doitnowgroup.com\/it\/technical-papers\/hpc-support-and-maintenance\/","title":{"rendered":"HPC support and maintenance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"417\" class=\"elementor elementor-417\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db50dbf e-con-full e-flex e-con e-parent\" data-id=\"db50dbf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9f52baf e-con-full e-flex e-con e-child\" data-id=\"9f52baf\" data-element_type=\"container\" 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data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__82128bc\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-721f5e1 e-con-full e-flex e-con e-child\" data-id=\"721f5e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c20e1c6 e-flex e-con-boxed e-con e-child\" data-id=\"c20e1c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c5dcf4e e-con-full e-flex e-con e-child\" data-id=\"c5dcf4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-930e7f2 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"930e7f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"212\" height=\"300\" src=\"https:\/\/www.doitnowgroup.com\/wp-content\/uploads\/2024\/05\/Support-Services-Solution-Brief-Digital-1-212x300-1.png\" class=\"attachment-full size-full wp-image-7334\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aae765 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7aae765\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.doitnowgroup.com\/wp-content\/uploads\/2024\/09\/Support-Services-Solution-Brief-Digital-3.pdf\" target=\"_blank\" rel=\"noopener\">Download the solution brief here<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-032fa98 elementor-widget elementor-widget-text-editor\" data-id=\"032fa98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.doitnowgroup.com\/wp-content\/uploads\/2026\/01\/Solution-overview_japan-d.pdf\">Download the Japanese version here<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdca1e2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fdca1e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-922ae22 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"922ae22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52b1887 elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"52b1887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do IT Now offers a complete portfolio of services for HPC clusters, on-premise, hybrid and in the cloud. We deliver a true end-to-end support experience for HPC environments. Our aim is to handle all support needs, so that our customers can get back up and running as soon as possible when a problem arises.<\/p><p>Both in HPC and High Availability (HA) clusters, state of the art technical support is a critical component to get the best ROI from your HPC infrastructure. Do IT Now professionals can leverage 30 years of experience in management and support of HPC systems and users. This knowledge enables us to provide the best user support, give advice and solve any technical difficulties that may arise during the use of many types of software applications run by a supercomputer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9df33 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5c9df33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243d285 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"243d285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our technical support skills include, among others*\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7de24 elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5e7de24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><tbody><tr><td>Batch scheduler<\/td><td>Slurm, LSF, PBS, Torque, SGE, Moab<\/td><\/tr><tr><td>Cluster manager<\/td><td>Bright Computing, xCat, Rocks, Warewulf<\/td><\/tr><tr><td>Parallel file system<\/td><td>BeeGFS, Lustre, GPFS, HDFS, Ceph<\/td><\/tr><tr><td>User environments<\/td><td>User Libraries, Modules, EasyBuild, Spack, NVIDIA Toolkit<\/td><\/tr><tr><td>Development tools<\/td><td>Compilers: GNU, Intel\u00ae, PGI, IBMXL compilers;<br \/>Debuggers and profilers: V-Tune, DDT, GDB<\/td><\/tr><tr><td>Monitoring &amp; alert tools<\/td><td>Ganglia, Nagios, Icinga, Grafana, Elastic Search, Zabbix<\/td><\/tr><tr><td>Virtualization<\/td><td>OpenNebula, OpenStack, VMware, Xen-Source<\/td><\/tr><tr><td>Containers<\/td><td>Singularity, Docker, Docker Swarm, LXD<\/td><\/tr><tr><td>Remote visualization<\/td><td>TurboVNC, VirtualGL, Websocket, DCV, X2Go<\/td><\/tr><tr><td>HPC portal<\/td><td>EnginFrame, Open Ondemand<\/td><\/tr><tr><td>HPC data science<\/td><td>Analyze-IT, Predict-IT, CloudShaper powered by OKA<\/td><\/tr><tr><td>Scientific and engineering applications<\/td><td>More tham 100 references. Contact us to learn more.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b825d2 elementor-widget elementor-widget-text-editor\" data-id=\"0b825d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>*All trademarks, logos and brand names are property of their respective owners.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25fb6d9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"25fb6d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d009b3 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"0d009b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Levels of Support\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-576a836 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"576a836\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1st Level Support\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b21e033 elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b21e033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1st level support is provided by Do IT Now staff with general system administration competences. 1st Level support includes:<\/p><ul><li>Problem definition; problem replication; expected behaviour prediction.<\/li><li>Customer hardware and software setup description\/analysis.<\/li><li>Information gathering.<\/li><li>Problem solving based on similar cases.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58c8b4 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"b58c8b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2nd Level Support\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4feb88 elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a4feb88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2nd level support is provided by Do IT Now senior staff. Our Senior team has a deep understanding of HPC software, tools. 2nd level of support includes:<\/p><ul><li>Problem and root cause analysis.<\/li><li>Hardware\/software checks.<\/li><li>Problem solving (where possible).<\/li><li>Problem analysis and system setup definition to replicate the problem before escalating to a higher support level.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0482c4f elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"0482c4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3rd Level Support\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9378f34 elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9378f34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>3rd level support is provided by Do IT Now in conjunction with the ISVs. Our Senior team has extensive understanding of HPC software and will prioritize incoming support tickets depending on issue severity. 3rd level support includes:<\/p><ul><li>Problem and root cause analysis.<\/li><li>Infrastructure check.<br \/>Patch installation with early update releases (only if it is available in the open-source community or from the ISV \u2013 with a valid support contract).<\/li><li>System optimization and tuning.<\/li><li>Escalation to third parties (ISVs and\/or Cloud Vendor).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b1d80d elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1b1d80d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.doitnowgroup.com\/wp-content\/uploads\/2024\/09\/Support-Services-Solution-Brief-Digital-3.pdf\" target=\"_blank\" rel=\"noopener\">Download the solution brief here<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caa5758 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"caa5758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9604567 elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9604567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Discuss your HPC needs today<\/strong><\/h3><h4>Contact us at\u00a0<a href=\"mailto:info@doitnowgroup.com\">info@doitnowgroup.com<\/a><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do IT Now offers a complete portfolio of services for HPC clusters, on-premise, hybrid and in the cloud. We deliver a true end-to-end support experience for HPC environments. Our aim is to handle all support needs, so that our customers can get back up and running as soon as possible when a problem arises&#8230;<\/p>\n","protected":false},"author":1,"featured_media":414,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[76,51],"tags":[70,71,74,67],"class_list":["post-417","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solution-brief","category-technical-papers","tag-cloud","tag-infrastructure","tag-managed-services","tag-support"],"_links":{"self":[{"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/posts\/417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/comments?post=417"}],"version-history":[{"count":25,"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/posts\/417\/revisions"}],"predecessor-version":[{"id":10262,"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/posts\/417\/revisions\/10262"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/media\/414"}],"wp:attachment":[{"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/media?parent=417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/categories?post=417"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.doitnowgroup.com\/it\/wp-json\/wp\/v2\/tags?post=417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}